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Support article

Troubleshooting common Wizmo issues

Quick checks for charging, playback, and card recognition before you need live support.

If the player will not turn on

Charge with a known working cable and adapter, then retry after a few minutes.

Check the charging port for dust or a loose connection if there is still no response.

If audio will not start

Try one known card first so you can tell whether the issue is the card or the player itself.

Move to a quieter setting and repeat the interaction so the listening moment is easier to verify.

When it is time to contact support

Reach out if the device will not charge, cards are repeatedly not recognized, or the order arrived damaged.

Include the order number and a short description so the support thread starts with the right context.

Post-purchase

Track an order

Check current delivery status, split shipments, and the next expected milestone.

Returns

Start a return

See eligibility, return windows, and the quickest route to a replacement if needed.

Coverage

Warranty claim

Understand device coverage, defects, and how to gather the right details for support.

First run

Setup help

Walk through charging, first listening session, and common onboarding snags.